Tim Hortons said it was an incorrect award message for a prize that is meant to be awarded once per day to one person in the jackpot draw. “A technical error caused an issue for a small subset of Roll Up To Win players,” the statement read.

In a statement to CTV News, Tim Hortons said the glitch occurred on Monday morning and lasted a few hours. It went fully digital in 2021, swapping out the printed version for an app or a Tim Hortons rewards card. I thought, ‘yeah’ I was not happy.”įormerly known as Roll Up the Rim to Win, the contest has been a Canadian pastime for decades. And even that, I was like ‘oh a 500 dollar gift card. “I was like, ‘what?’ And at first when I read it, I thought it said 500. “Complete disappointment, like I got kicked in the teeth or something,” said Croft. McDougall’s wife, Sarah Croft, told CTV News she had recently lost her job and was looking forward to the windfall. I don’t plan to spend any money at Tim Hortons anymore.” Screenshots of a message from Tim Hortons giving Jeremy McDougall a $10,000 prize, and a screenshot of an email from Tim Hortons admitting their mistake. I was not interested in a 50 dollar Tim card. “I didn’t take much time, so I forwarded the email right back to them. “I was pretty upset,” explained McDougall. Instead, the company offered a $50 dollar gift card. McDougall reached out to Tim Horton’s to claim his prize money, but received a message saying the win was a mistake caused by a technical glitch.

Took the screen shot to the manager, and showed her and asked her if it was what I thought it was, and she said ‘yeah congratulations,’ and everybody started clapping and we did a big ‘whoo!’ and walked out the door.” “We got our stuff together and came down to the store itself. “We were kind of in disbelief,” said McDougall. He scanned the Timmy’s app and received a message saying he won a $10,000 pre-paid American Express card. On Monday, Jeremy McDougall bought a coffee at the Tim Hortons on Broadway Street in Tillsonburg. is brimming with anger after Tim Hortons refused to pay out their $10,000 winning prize in the spring Roll Up To Win contest.

Atlantic city jackpot